Keystone Medical Billing Services is a rapidly growing, team-oriented, employee focused medical billing company based in Plano, TX.

KMBS is looking for a dedicated team player with high integrity and a strong work ethic to manage our Billing, Cash Management, Accounts Receivable, and Call Center functions.  If you are a polished professional with a minimum of five years’ experience in a medical billing or physician’s office this may be the company and position you have been searching for.

GENERAL SUMMARY:

This position has primary oversight of the Billing, Cash Management, Accounts Receivable, and Call Center functions to assure:

  • Timely and accurate billing of insurance claims and patient statements;
  • Timely follow-up on outstanding accounts receivable; and
  • A high level of patient satisfaction

This position also collaborates closely with other KMBS departments to achieve both operational and revenue cycle initiatives

DESCRIPTION OF DUTIES:

  • Provide a positive, collaborative work environment for all staff members
  • Manage the accounts receivable to:
    • Meet specific goals set by the organization, including but not limited to: cash collections per patient, A/R over 120 days, days in A/R and quality
    • Respond in a timely manner to payer rejections and denials
    • Maintain work queue inventories below stated thresholds
    • Oversee offshore resources with regard to outcomes and quality
  • Manage the Patient Contact Center to:
    • Deliver outstanding customer service to Keystone patients
    • Meet specific goals set by the organization, including but not limited to: Service Level Agreement, abandoned call rate and quality
    • Maintain correspondence inventory levels at or below stated thresholds
  • Manage the Cash Management department to:
    • Meet specific goals set by the organization, including but not limited to: on-time month-end close, maintain unapplied cash inventory levels and quality
    • Maintain posting inventory levels at or below stated thresholds
    • Oversee offshore resources with regards to outcomes and quality
  • Act as liaison for collection agencies and provider enrollment
  • Troubleshoot Electronic Funds Transfers and Electronic Remittance Advices as needed
  • Create policies and procedures for all assigned processes
  • Provide feedback regarding areas of improvement
  • Provide technical and operational support as needed
  • All other duties as assigned

QUALIFICATIONS:

  • High School Diploma is required; 5+ years of experience in a physician office, billing office, or hospital preferred
  • Must possess excellent communication and relationship skills
  • Proficient in Microsoft Outlook, Word and Excel
  • Detail oriented and able to multi-task
  • Ability to function under stressful situations and deadlines and demonstrate solid judgment; must be a team player
  • High degree of confidence and ability to interact with all levels of the company
  • Ability to balance team and individual responsibilities

WORKING CONDITIONS:

  • General office environment
  • Hours: Monday – Friday 8:00AM – 5:00PM
  • This position requires sitting and typing for extended periods, some bending, stretching and stooping
  • Requires manual dexterity sufficient to use a keyboard, normal range of hearing and vision, verbal communication and professional use of the telephone
  • Work in sometimes stressful situations
  • This position is based in Plano, Texas

If this position falls in line with your career path, send a cover letter, including salary requirements, and your resume to hr@keystonehealthcare.com.

Keystone Medical Billing Services is an Equal Opportunity Employer.