COVID-19 ManagementOver the past few weeks, it has become clear that the world is contending with an issue of vast scale and human impact, and our hearts go out to all who have been affected by the coronavirus (COVID-19). Our main objective is to protect our staff, ensure business continuity to our hospital partners, and take responsible actions to help prevent the virus from spreading further within the communities we serve.
What Is Your Role?ACCESS SUPPORT RESOURCES
& SAFETY TIPS We are here to help clinicians, client hospitals, and non-clinical staff access the latest information and support resources to stay safe and operational during this pandemic. Choose a role that describes you.
There is no higher priority at Keystone Healthcare than the safety and well-being of our patients whom we care for through our family of hospital partners. As this situation continues to evolve, we are working diligently to maintain our commitment to providing the best care.
Our Leadership Team is meeting daily to review all protocols and procedures to ensure we are consistent and current with all facility and clinical practice management recommendations.
We continue to look to the World Health Organization (WHO) and the Centers for Disease Control (CDC) for prevention direction, as well as the U.S. State Department for international travel guidance and restrictions. Telemedicine is also anticipated to be part of the Keystone Healthcare solution.
We will keep everyone updated on significant developments and encourage you to explore the links on this page.
Keystone TelehealthTMTelemedicine is a significant part of the solution to stopping the spread of coronavirus. Telemedicine helps protect patients, healthcare providers, and hospitals by decreasing the volume of people seeking care in facilities. The Keystone Telehealth team is working diligently to provide reliable methods to support our EM Medical Directors.
- Virtual Case Management Our virtual case management services make certain the correct admission status is assigned to every patient case to ensure proper care and appropriate hospital reimbursement.
- Tele-Triage Our tele-triage solutions provide additional care capacity, allowing providers from affiliate hospitals to video chat with patients and deliver quality care remotely while minimizing exposure and controlling costs.
- Hospital Lightning Rounds Our hospital lightning rounds are a method of quick rounding on patients using telehealth solutions to provide speedier discharges.
- ED2Home Our ED2Home program utilizes telemedicine to continue giving patients access to ED physicians from the comfort and safety of their homes, minimizing risk and optimizing care.
Resources & Tips for CliniciansAs a clinician, you are on the front line of the novel Coronavirus and are doing extremely important work as we strive to address and contain this pandemic and provide quality care to existing and new patients. These resources and tips can provide you with quick access to the latest guidance, cases, and safety tips.
National Resourceshttps://www.cdc.gov/coronavirus/2019-ncov/infection-control/ https://www.acep.org/covid-19/ https://telehealth.hhs.gov/providers/
- Follow the latest guidelines published by the CDC
- Keep up with the testing capabilities in your region
- Report PPE shortages to directors who will inform Keystone Healthcare leadership
- Practice universal precautions that have helped us through Ebola and SARS
- Wear gloves: a patient with a sprained ankle could also be a carrier
- Practice social distancing with visitors and family members, when practical
- If you’re feeling sick, call Keystone Healthcare and do not come to work
- If a colleague is sick, please consider stepping up to help him or her out
Resources & Tips for Client HospitalsKeeping our client hospital operational is top priority at Keystone Healthcare and we are here to support you with our commitment to staffing your facility with dedicated clinicians and support teams. These resources and tips can provide you with quick access to the latest guidance, cases, and safety tips.
National Resourceshttps://www.cdc.gov/coronavirus/2019-ncov/infection-control/ https://www.acep.org/covid-19/
- Be aware of your local and state testing abilities
- Conserve and guard your PPE for the staff that needs it
- Remember Keystone Healthcare’s commitment to you
Resources & Tips for Non-Clinical StaffEveryone has a role to play in containing this pandemic. We urge everyone to follow universal precautions and take federal, regional, and local guidance seriously. Use these support tips to keep yourself safe and to reduce the spread of coronavirus to your family, friends, and those at risk.
- Protect yourself by working from home
- Wash your hands and use hand sanitizer
- Practice social separation and distancing
- Protect others by not going to work
- Report any illnesses to your supervisor
- Report any exposures to your supervisor
- For the latest global information from the World Health Organization, click here.
- For the latest information from the U.S. Centers for Disease Control and Prevention, click here.
- For the latest information about travel restrictions from the CDC, click here.
- For the latest information from Render Hall, click here.
- For the latest information on Telehealth, click here.