the Keystone Healthcare™ Way
Dr. Hatem Mourad, MD, SFHM
Director of Hospital Medicine and
Vice President of Business Development
Hospital Medicine requires a breadth of capabilities both in caring for acutely ill patients admitted to the floor and coordinating patient care and operational processes within the hospital setting and beyond. Dexterous versatility is probably the best combination of words when trying to describe the role that our hospitalists play, but the idea of a quarterback provides a better visual. Because the purview of inpatient medicine is so significant, so too are the standards that we set for our hospitalist leaders, including transfers reduction, improved documentation, LOS management, improved patient experience, and the use of innovation and technology, and post-discharge care coordination.”
Our Hospital Medicine Philosophy
Hospital administrators and clinical leaders alike understand that hospital medicine is a critical connection point that really drives patient outcomes, underscores the patient experience, and impacts some of the most critical hospital metrics like admission and readmissions, transfers, length of stay, and documentation accuracy.
At Keystone Healthcare™, we take pride in managing the non-negotiable performance metrics while instilling an expectation of intangible skills like leadership and innovative thinking to challenge the status quo and perpetuate an expectation of continuous improvement. We work closely with every partner to establish performance expectations for critical hospital metrics like Length of Stay (LOS), Case Mix Index, Readmission Rates, Core Measure Compliance, and Patient Satisfaction Scores. We understand the importance of the throughput process and how it affects multiple other hospital metrics; therefore, we focus on early physician rounding and discharge time of day to ensure improved throughput.
Our patient-centered approach drives continuous innovation through telehealth and artificial intelligence technologies. Virtual inpatient rounding, virtual specialty consults, tele-ICU, and virtual case management/utilization review are all areas where we have the ability to apply new technologies to address longstanding patient care challenges. In combination with our talented and highly engaged teams, we are transforming clinical outcomes and patient experiences one encounter at a time.
What Our Hospital Partners Are Saying
“The medical staff is very comfortable with the medical director. His relationship with the nursing staff, administration, and medical staff is key. I have a good working relationship with the Keystone physicians and this provides cohesiveness.”
– Administrator, Jefferson Davis County Hospital / Prentiss, MS
“Before we used EMCare – it was a long distance relationship, no face to face with the company. Now I have a relationship with nurse liaison and the owner of the company that I can call and are at my fingertips. I have the owners personal cell phone number and he touches base with me when he is in town.”
– Director of Nursing, Walthall County Hospital / Tylertown, MS
“We made a decision to go with Keystone two years ago this February and we haven’t regretted it for one moment. Keystone is large enough to provide the resources we need yet small enough for the executive team to be personally involved in assisting hospitals to be successful. I find the leadership to be interested, responsive and personable. Keystone’s providers are appreciated by the hospital staff and the community.”
– Administrator, Highland Community Hospital / Picayune, MS
“Keystone has been an outstanding partner for Forrest Health over the years. I’ve had the opportunity to utilize their services, both as Hospitalist and Emergency Room Providers, at the three Community Hospitals that I oversee and I have been extremely satisfied. They will listen!!! One of my top concerns is always making sure that our physicians match up with our culture, Keystone understands this and will not let up until they get it right. This type of approach is what sets them apart from their competitors.”
– Administrator, Jefferson Davis County Hospital, Walthall County Hospital, and Marion General Hospital / Prentiss, MS, Tylertown, MS, and Marion, IN
“It has been a privilege to work with Keystone during the last two years. I continuously receive tremendous support/collaboration from their nurse liaison officer who is actively involved with our team. Keystone is dedicated to providing high quality care within our community.”
– CEN Emergency Services Director, Highland Community Hospital / Picayune, MS
“It is a pleasure to work with Keystone. They understand the challenges in healthcare and they work as a partner with the hospital to meet these challenges head on, with innovation, while sharing the goal of providing quality care to patients. They build an individualized team of medical providers to best fit the needs and culture of the hospital and community that they serve. The immediate response and teamwork by/with Keystone’s administrative staff and nurse liaison is unequaled!”
– Chief Nursing Officer, Highland Community Hospital / Picayune, MS