Hospital Services

Every successful partnership requires a firm foundation, which is why we start every partnership with a Startup Summit that involves your team and ours. This half-day event is an opportunity for your hospital’s credentialing, billing, and documentation teams to meet their Keystone Healthcare^™ counterparts. We review and document processes, expectations, EHRs, and more to achieve alignment and identify a clear path to success for everyone involved.

We impact the metrics that matter to your hospital by understanding your prior metrics and establishing a plan to improve them We examine processes like patient flow and satisfaction and create teams and systems to improve your dashboard.

We dissect and deconstruct the nursing, ancillary staff, and provider teams’ processes using data from our telehealth team, the hospital’s patient flow metrics, and our own patient satisfaction AI. We rebuild and re-engineer the experience in a way that prioritizes a patient-centered experience and optimizes patient flow.

Most hospitals receive two types of patient complaints: complaints about quality of care and complaints about billing. We address each complaint by bringing it to the attention of the medical director, cross-checking it with the patient’s case, and responding to the patient in a timely, professional, and respectful manner. Billing-related complaints are handled by our captive medical billing company for timely resolution.

We are tangible, available, and active partners. We staff onsite administrative support to ensure that communication and organization are upheld between our regional offices and your facility.

Proper patient discharge is important to the patient experience and to ensure the best clinical outcomes for patients. We leverage our artificial intelligence solution, Keystone Connect and provide follow-up phone calls to confirm that patients understand their discharge instructions and to request feedback on how emergency department visit went. For post-acute care patients, we are diligent to discharge them in a timely manner and guarantee that follow-up appointments are scheduled, leveraging technology each step of the way.

Clinician and physician onboarding are critical to ensure the success of every hire. Our rigorous physician onboarding and orientation process includes shadow shifts and a comprehensive review of your facility layout and rules, the history of your organization, current initiatives, dress code, and other important information. Our medical directors spend time with each clinician. Following their first full shift, we follow up to answer and clarify any outstanding questions or concerns.

The best partners are those with shared values, and at Keystone Healthcare^™, we value being a people-focused organization where everyone is engaged and heard. Our clinical leadership team is hand-picked, and the physicians we recruit are people who want to be fully involved with your organization and team.

We close the loop between your staff and our team with nurse liaison support. Your dedicated nurse leader from Keystone Healthcare^™ will regularly interface with your nursing staff and physician leadership to keep communication open, while also leading hospital committee meetings and special initiatives.

Change is constant due to market dynamics, staffing models, performance expectations and levels of physician supply. We pride ourselves on staying close to our physicians, understanding their needs, and maintaining competitive compensation and benefits packages.

We take recruitment a few steps further by providing comprehensive clinical screening and enrollment services. Every prospective hire is reviewed by our medical leadership team before he or she is ever presented to you as a viable candidate. Once the right clinician is selected, we take care of the enrollment paperwork and credentialing process to ensure smooth and efficient onboarding.

Let us alleviate the stress of schedule management. Our dedicated scheduling team coordinates all your clinicians and is available 24/7, so when unexpected issues arise, we can find a resolution to ensure every shift is properly staffed and covered.

Let us be responsible for payroll management. We have a team dedicated to ensuring timely, accurate payroll systems. Our on-call support is available 24/7 for any questions related to payroll, so you don’t have to be.

We take quality seriously. Our systems allow for real-time provider sentiment scoring and at minimum, we conduct quarterly performance reviews with our practitioners to ensure they feel supported and that their conduct produces the best results for your facility.

Our clinicians receive malpractice insurance and healthcare risk management education. Our corporate compliance healthcare and risk management functions control risk for your hospital and patients while allowing for continuous quality care.

Continuing education for our physicians and other team members is paramount to our success. On an annual basis, we bring together our national, regional, and on-site physician leaders for an engaging retreat that provides medical leadership development and reviews the successes and challenges of our partners’ hospitals. Beyond that, we send clinicians to conferences sponsored by the national academy to ensure that the latest best practices are always instated.

Monthly financial reporting is critical to ongoing improvement and monitoring of revenue cycle management activities. We provide a monthly financial reporting package under the supervision of a certified public accountant and work with you to design a billing reporting program that best meets your needs.

Our medical billing team provides insurance contracting advice and negotiates payer contracts on your behalf.

We work closely with every physician to ensure they are comfortable with the requirements of your hospital’s EHR or EMR software. Our certified Documentation Education Team spends time on-site to conduct group courses on documentation changes and regulations. Beyond that, we work one-on-one with clinicians to provide feedback and support to ensure there is a continual feedback loop between our providers and our medical billing team to maximize reimbursement and revenue.

We handle enrollment paperwork and credentialing to ensure smooth and efficient onboarding.

Our medical billing team establishes an electronic interface between your EMR and our Chart Management System. We track chart inventory and reconcile charts with your patient log to identify and communicate deficient charts.

Our medical billing team processes, initiates, and mails all bills to patients and payors within five business days after receiving emergency records.

Let our certified medical coders transform your hospital’s documentation, nurse notes, and lab and radiology results into proper code.

With a focus on efficiency, we file insurance claims electronically through a clearing house daily, which reviews the claims for accuracy prior to submission.

We believe in being an advocate for patients. Our captive patient medical billing company, staffed by compassionate and knowledgeable specialists, helps patients resolve issues and misunderstandings. To provide the best support possible, when needed, we conduct conference calls with the patient and their insurance provider to help everyone understand their responsibilities.

We work with you to develop an accounts receivable strategy that meets your needs. Anything identified as bad debt will be referred to the collection agency of your choice.